How to File a Complaint Under RERA in India

Learn how to file a complaint under RERA in India against builders for project delays, fraud, or poor quality.

Property & Real Estate Law Oct 11, 2025 0 56 Add to Reading List

The Real Estate (Regulation and Development) Act, 2016 (RERA) was introduced to bring transparency, accountability, and efficiency in the real estate sector in India. It protects the rights of homebuyers and ensures that builders and developers deliver what they promise.

If you are a homebuyer facing delays in possession, false promises, unfair practices, or other real estate-related issues, you can file a complaint under RERA. This guide explains the process, documents, and steps to file a RERA complaint in India.

What is RERA?

RERA is a central law enacted to regulate the real estate industry. Every state and union territory has its own RERA authority where builders must register their projects.

The law ensures:

Timely delivery of projects
Transparency in project details
Buyer protection from fraud or misrepresentation
Quick resolution of disputes

When Can You File a Complaint Under RERA?

You can approach RERA if you face:

Delay in Possession – Builder fails to hand over possession on time.
False Commitments – Mismatch between what was promised in brochures and what is delivered.
Non-Registration of Project – Builder has not registered the project under RERA.
Excessive Charges – Demanding more than the agreed price or adding hidden charges.
Quality Issues – Structural defects, poor construction quality, or safety concerns.
Illegal Diversion of Funds – Builder using collected money for other projects.

How to File a Complaint Under RERA: Step-by-Step

Step 1: Visit the State RERA Website

Each state has its own RERA portal.
Example: Maharashtra RERA (https://maharera.mahaonline.gov.in), UP RERA, Delhi RERA, etc.

Step 2: Register/Login on the Portal

Create an account with your email ID and phone number.
Login to access the complaint filing section.

Step 3: Fill Out the Complaint Form

Provide buyer details (name, address, contact).
Enter builder/developer details.
Mention project details, registration number, and agreement details.
State the nature of grievance (delay, false promises, etc.).

Step 4: Attach Documents

Copy of sale agreement or builder-buyer agreement
Payment receipts and transaction proof
Correspondence with builder (emails, letters)
Any promotional material or brochures

Step 5: Pay the Complaint Fee

The fee varies by state (generally ₹1,000 – ₹5,000).
Payment can be made online.

Step 6: Hearing and Resolution

RERA will schedule a hearing.
Both parties (buyer and builder) will present their case.
RERA authority will issue an order within a specified timeline.

What Relief Can You Get from RERA?

Refund of Amount Paid with interest
Compensation for Delayed Possession
Completion of Project within fixed timeline
Rectification of Structural Defects
Penalty to Builder for non-compliance

Appeal Against RERA Decision

If you are not satisfied with the RERA authority’s decision, you can file an appeal before the RERA Appellate Tribunal within 60 days. Further appeals can go to the High Court.

Preventive Measures for Homebuyers

Always check whether the project is RERA-registered.
Verify project details (layout, timelines, approvals) on the official RERA portal.
Read the agreement carefully before signing.
Keep all records of payments and communication with the builder.

Related Legal Guides

Conclusion

Filing a complaint under RERA is a powerful legal remedy for homebuyers against unfair practices by builders. The process is simple, cost-effective, and ensures timely justice compared to long-drawn civil cases. By knowing your rights and following the proper procedure, you can protect your investment and get the relief you deserve.